Fraser Frayne Insolvency Practitioners Limited
Old Canal Cottage
Dunkerton
Bath BA2 8BS
Tel: 01761 437754
Email: info@fraserfrayne.co.uk
FRASER FRAYNE INSOLVENCY PRACTITIONERS LIMITED
Licensed Insolvency Practitioner. Advice. Support.

Complaints procedure
 
 
2017 Fraser Frayne Insolvency Practitioners Limited
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Although  we endeavour to maintain the highest standards, we are aware that disputes and complaints sometimes arise. In the first instance, you should contact my firm to make us aware of your concerns so we can resolve the issues. If, however, you are not satisfied with the firm's response and wish to make a complaint about the firm or the Insolvency Practitioner you may do so. In these circumstances you have the right to refer the matter to the Insolvency Complaints Gateway which is operated by the Insovlency Service, an Executive Agency of the Department for Business Energy & Industrial Strategy.
Complaints can be submitted as follows:

1.  By calling the Insolvency Service Enquiry Line on 0845 602 9848 (Monday to Friday 8 am to 5pm)

2. By completing an online complaints form at www.gov.uk/complain-about-insolvency-practitioner
(Guidance for those wish to complain can also be found on this site)

3. Alternatively, by sending the completed complaints form by post to: IP Complaints, Insolvency
Service, 3rd Floor, 1 City Walk, Leeds LS11 9DA.
Registered in England Co. No. 6934426 VAT No. 972 6786 64
Registered Office: Old Canal Cottage Dunkerton Bath N E Somerset BA2 8BS
Company Secretary: Jan Bartoszewski; Directors: Matthew Frayne BA, FIPA, FABRP; Fraser Frayne-Watt
Licensed Insolvency Practitioner licensed by the Insolvency Practitioners Association
Valiant House 4-10 Heneage Lane London EC3A 5DQ